Privacy Policy

1. Introduction

This Privacy Policy explains how Synctric collects, uses, stores, and protects personal data.

2. Information We Collect

a. User Information

• Name
• Email address
• Business information

b. Meta Platform Data

• Page and account IDs
• Messages and conversation content
• Sender metadata

🚫 We do NOT collect or store Meta passwords.

3. How We Use Information

We use collected data to:

• Authenticate users
• Provide AI-powered responses
• Assign conversations to human agents
• Improve service performance
• Comply with legal obligations

4. AI Data Processing

• Messages may be processed using AI models
• AI only processes data authorized by the user
• No data is used beyond service functionality

5. Data Security

• OAuth access tokens are encrypted
• Industry-standard security measures are applied
• Access is restricted to authorized personnel

6. Data Sharing

We do not sell or rent personal data.

Data may be shared only:

• With Meta APIs for functionality
• With trusted service providers under confidentiality
• When required by Indian law

7. Data Retention

• Data is retained only as long as necessary
• Users may request deletion at any time

8. User Rights (DPDP Act, 2023)

Users have the right to:

• Access personal data
• Correct inaccurate data
• Withdraw consent
• Request erasure

📧 Requests: info@synctric.io

9. Data Deletion Instructions (Meta Requirement)

Users may request deletion of Meta-related data by emailing:

📧 info@synctric.io

Subject: Meta Data Deletion Request

All related data will be deleted within 30 days, unless legally required otherwise.

10. International Data Transfers

Data may be processed outside India with appropriate safeguards in compliance with Indian data protection laws.

11. Cookie Policy

We use cookies to:

• Maintain secure sessions
• Improve performance
• Analyse usage

Disabling cookies may affect functionality.

12. Children's Privacy

• The Service is not intended for users under 18
• We do not knowingly collect data from minors

13. Grievance Officer (India IT Rules)

Name: yash

📧 info@synctric.io

🕐 Response within 7 Business days

14. Platform Disclaimer

Synctric is not affiliated with or endorsed by Meta, Instagram, or Facebook. Platform features depend on Meta APIs and permissions.

15. Updates to This Policy

We may update this policy periodically. Changes will be published on our website.